FAQ

What types of products does ELEND SHOP specialise in?

We specialise in home and garden furnishings, including curtains, blinds, furniture (bedroom, bathroom, dining, and garden), lighting solutions (ceiling and bathroom lights), kitchenware, cooking equipment, baking supplies, BBQ grills, and smart storage solutions like cube storage units.

How can I be sure about the quality of your products?

ELEND SHOP is committed to quality and customer satisfaction. We carefully select durable, stylish products designed to enhance your living space. From elegant curtains to durable garden furniture, each item is chosen with your comfort and style in mind.

Where do you ship to?

We currently ship worldwide, excluding Asia and a few remote areas. You can check delivery availability to your specific location during the checkout process.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping (£12.95): Shipped via DHL or FedEx, dispatched within 1-2 business days, with delivery typically in 10-15 business days. Includes tracking.
– Free Shipping: For orders over £50, shipped via EMS. Dispatched within 1-2 business days, with delivery typically in 15-25 business days.

How long will it take to process my order?

We process all orders within 1-2 business days. After processing, your order is carefully packed with protective materials and handed to our shipping partners.

Can I track my order?

Yes, for both shipping methods, we provide a tracking number via email once your order is dispatched. This allows you to monitor your delivery status in real-time.

What if my delivery is delayed?

While we strive to meet all estimated delivery times, occasional factors like customs clearance or weather conditions may cause slight delays. Rest assured, we’ll keep you informed if any issues arise with your delivery.

What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. If you’re not completely satisfied with your purchase, please contact our support team at [email protected] to initiate a return.

Who pays for return shipping?

Please contact our support team for specific details regarding return shipping costs, as policies may vary depending on your location and the reason for return.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information. Your transactions with ELEND SHOP are safe and confidential.

How can I contact ELEND SHOP?

You can reach our customer support team at [email protected]. Our company address is 45 Free School Ln, Cambridge, GB CB7T 1QX.