Term and Conditions

Welcome to ELEND SHOP! These Terms and Conditions govern your use of our website located at furnihomeoffers.com and your purchase of home furnishings and related products from us.

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

In these Terms and Conditions:

• “Website” refers to furnihomeoffers.com
• “We”, “us”, “our” refers to ELEND SHOP
• “You”, “your” refers to the customer visiting our website or making a purchase
• “Products” refers to the home furnishings and related items available for purchase on our website
• “Order” refers to your request to purchase products from us

ELEND SHOP is a UK-based retailer specialising in high-quality home furnishings, including curtains, blinds, furniture, garden items, kitchenware, lighting, and storage solutions.

Our company details are:

• Business Name: ELEND SHOP
• Registered Address: 45 Free School Ln, Cambridge, GB CB7T 1QX
• Customer Service Email: [email protected]

3.1 Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.

3.2 Accurate Information

You agree to provide current, complete, and accurate information for all purchases made at our store. You agree to promptly update your account and other information if changes occur.

3.3 Prohibited Uses

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our products.

3.4 Communication

You agree to receive electronic communications from us, which may include order confirmations, shipping notifications, and promotional materials. You can opt out of promotional communications at any time.

4.1 Product Information

We strive to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colours, textures, or details exactly matches the physical product.

4.2 Product Availability

All products are subject to availability. We reserve the right to limit the quantities of products we offer and to discontinue any product at any time.

4.3 Pricing Information

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice at any time.

4.4 Custom and Personalised Items

Custom-made or personalised items are final sale and cannot be returned unless faulty or we have made an error.

5.1 Order Process

When you place an order through our website, we will send you an order confirmation email. This email constitutes our acceptance of your order and forms a contract between you and ELEND SHOP.

5.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

5.3 Payment Security

All payment transactions are processed through secure payment gateways. We do not store your credit card details on our servers.

5.4 Order Cancellation

You may cancel your order within 24 hours of placement without penalty, provided the order has not yet been processed for shipping. After this period, cancellation may not be possible.

6.1 Shipping Areas

We ship globally, excluding Asia and certain remote regions. If you are unsure whether we deliver to your location, please contact us before placing your order.

6.2 Processing Time

Orders are processed within 1-2 business days after payment confirmation. You will receive a notification email once your order has been shipped.

6.3 Shipping Methods

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx, estimated delivery 10-15 business days after dispatch
• Free Shipping: Available on orders over £50 via EMS, estimated delivery 15-25 business days after dispatch

6.4 Delivery Delays

Delivery times are estimates and may vary due to factors beyond our control, including customs processing, weather conditions, or carrier delays. We are not liable for any delays in delivery.

6.5 Import Duties and Taxes

For international orders, you may be subject to import duties and taxes, which are levied once the shipment reaches your country. Any additional charges for customs clearance must be borne by you.

7.1 Return Policy

We offer a 15-day return policy from the date you receive your items. To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging with all tags, parts, and accessories
• Accompanied by the original receipt or proof of purchase

7.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on opened or used products from the following categories:

• Baking
• Cook And Dine
• Cooking
• Dining And Tableware

Additionally, custom-made or personalised items cannot be returned unless faulty.

7.3 Return Process

To initiate a return:

1. Contact us within 15 days of receiving your order at [email protected] with your order number and product details
2. Wait for our customer service team to provide a Returns Authorisation (RA) number and shipping address
3. Securely pack the item in its original packaging and ship it to the provided address using a tracked service

7.4 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

7.5 Return Shipping Costs

The customer is responsible for return shipping costs unless the item arrived damaged, was defective, or we sent the incorrect item.

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of ELEND SHOP or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

ELEND SHOP shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, our website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these Terms or your use of our website shall not exceed the amount you paid to us in the six months preceding the claim.

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.